Messaging Center for OAnet

Up until this project our Account Executives, staff, managers and job recruiters could only communicate with clients, candidates, and colleagues through traditional methods such as email and over the phone. With many of our industry competitors adapting to the times by personalizing communication via text messaging, we were slowly falling behind and losing clients.

It was time to catch up. Introducing, OAnet’s messaging center.

Due to our business rules, certain messages sent out needed to be logged in our “Activity Comments” section. Therefore, on the right hand side of the outbound messages, there is an icon that on click, the message is saved. Another business rule was the necessity to opt out recipients upon request.

Since Act 1 Group and its subsidiary, AppleOne has branches and offices all over the nation, there are circumstances where an employee can have the need to send messages from different offices. Due to this, we have to give the user access to communicate through different offices. The access is based off the user’s log in credentials. For example, the regional director, can access all of the regions offices, numbers and conversations.

Below is the userflow